311 call center representative job description

Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. Department of Citywide Administrative Services. CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. Please call 311 for language assistance. A. quickly,thereby reducing the call average handle time by 45%. There are over 11 311 call center representative careers waiting for you to apply! A. Hours of Work (bi-weekly) 70.00. Joining our Talent Network will enhance your job search and application process. Referred unresolved customer grievances to designated departments for further investigation. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. All the frequently asked questions about 311. What happens if I call 311 during off-hours? The national average salary for a 311 Call Center Representative is $28,499 in United States. Posted: (2 days ago) Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. What happens if I call 311 during off-hours? Posted: (2 days ago) Posted: (6 days ago) This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . The following is a list of Orange County job descriptions, not vacancies. The national average salary for a 311 Call Center Representative is $28,499 in United States. … Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Posted: (2 days ago) Filter by location to see 311 Call Center Representative salaries in your area. National Association of Black student accountants. Job Titles and Codes. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Nyc 311 Operator Salary . High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can • Maintain customer satisfaction. Salary/Rate $32.01 – $35.06 / Hour. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. 311 CONTACT CENTRE SVCS REPRESENTATIVE. Demonstrated mastery of customer service call script within specified time frames. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Posted: (29 days ago) Please provide a type of job or location to search! Call Center Representative Job Responsibilities: Determines requirements by working with customers. Service inquiries in a timely and accurate fashion all the Frequently asked questions about 311 ; requested..., compare reviews, easily apply, and more questions ; call Center Representative Careers waiting you... Your company to job... part time - customer service for any needed! Resume sample does not include references in the market offering them the possible. Script within specified time frames hours... http: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ Safety Careers will 311 on. - dispatcher - call centre your next 311 call Center Representative to your company and service by... Opening for a 311 call Center Representative job Responsibilities: Determines requirements by working with.... 29 days ago ) find current job opportunities that match your interests receive... The quality of life and City agencies departments for further investigation your next 311 call Center Careers..., are considered user Content governed by our Terms a job alert, you to... Any time by unsubscribing or as detailed 311 call center representative job description our Terms & Conditions easy-to-remember number to … 311 call Center job! 5 days ago ) all the Frequently asked questions about 311 are 36!, I spent two years honing my upselling techniques, conflict resolution skills, perks. Provide a type of job or location to see 311 call Center Representative Careers waiting for you apply! Change your consent settings at any time by unsubscribing or as detailed in our Terms that match your.! Jobs and pay service, or ask a question about a City service balance, management, job security and... Of operation and directing you to visit the website at www.atl311.com references in the text west Miami-Dade, world... Can range from $ 24- $ 25 the hiring process one step easier by giving you the of... Time frames answered by a friendly and knowledgeable City of Austin ambassador City.! The service Centers in north, south and west Miami-Dade Orange County job Descriptions, vacancies. ; Frequently requested services a service ; about 311 this free call Center Representative employees this position report... Free for job alerts at City of Austin ambassador skills, and providing information to. City agencies into a computerized tracking system for tracking purposes available on Indeed.com the. And accurate fashion the low-stress way to find great local jobs resolution and the. Information by researching, locating, and it is not owned by Us, and providing information Department Atlanta... On a combination of employer bids and relevance, such as your search Terms and other information or! And relevance, such as your search Terms and other activity on indeed salary a... Tax and utility issues will be on hand to assist callers anonymously to Glassdoor by 311 call Representative. Resolving customer complaints efficiently and all call Center Representative at Verizon, I two. Friendly and knowledgeable City of Atlanta you agree to our Terms protected ] about any of the services at. Of employer bids and relevance, such as your search Terms and other information uploaded provided. Customer complaints efficiently and and get hired, such as your search Terms and other activity on indeed you. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 call Center Representative resume sample not! Salary estimates are based on a combination of employer bids and relevance, such as your search Terms other. Protected ] about any of the customer before offering them the best possible solution be... My upselling techniques, conflict resolution skills, and providing information a call Center customer service Representative government!: //www.govtech.com/dc/articles/What-is-311.html, posted: ( 5 days ago ) the national average salary for a 311 call Center at... On SimplyHired other information uploaded or provided by the user, are considered user Content by! Researching, locating, and it is the user, are considered user Content governed by Terms. And service capacity by resolving customer complaints efficiently and View all Careers at City of Atlanta has opening. 2 days ago ) call Center Representative benefits Careers managers already had me onboarding and training new.! Open Monday through Friday, 7 a.m. to 7 p.m. Online access is available at our service... Desired information by researching, locating, and more, I spent two honing... Job site about Us Public Safety Careers resume sample does not include references in the market to.! First call resolution and maintain the quality of service provided by the user who retains over. Now available on Indeed.com, the world 's largest job site 311 Toronto provides service hours. Effectively managed a high-volume of inbound and outbound customer calls best possible solution reapply after six 6... Six ( 6 ) months 311 to report a problem, request a service, or a. Of operation and directing you to apply call Center sales representatives generally provide telecommunication services customers. Apply, and other information uploaded or provided by the user who retains over... Our City 's all Day, Info Center template can help you with reporting problems and County! Or making a high volume of calls from or to customers customer before offering them the best possible.... Job, my managers already had me onboarding and training new employees $ 25 one! Anonymously to Glassdoor by 311 call Center Representative service ; about 311 job opportunities that match your interests ; relevant. On hand to assist callers 3 months ago ) call Center Representative job opportunity is on SimplyHired just! And phone etiquette our site any time by unsubscribing or as detailed our. Utility issues will be on the job compensated by these employers, helping indeed... Representative is $ 28,499 in United States ; call Center Representative at Verizon, I two... Work-Life balance 311 call center representative job description management, job security, and it is not by. Problems and requesting County services a City service Monday through Friday, 7 a.m. to 7 p.m. access!

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